| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 3511 |
3 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 2 | 24 |
| 2 3520 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 3529 |
4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
| 4 3538 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 5 3556 |
3 | 1 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 26 |
| 6 3547 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 3565 |
4 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 30 |
| 8 3574 |
4 | 4 | 3 | 4 | 3 | 3 | 3 | 2 | 4 | 30 |
| 9 3583 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 3592 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 29 |
| 11 3601 |
4 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 31 |
| 12 3619 |
3 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 2 | 29 |
| 13 3610 |
4 | 4 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 32 |
| 14 3628 |
4 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 30 |
| 15 3637 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 16 3646 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 3655 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 18 3664 |
4 | 4 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 33 |
| 19 3691 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 3682 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 21 3745 |
3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 32 |
| 22 3718 |
4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 2 | 32 |
| 23 3700 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 24 3727 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 25 3736 |
4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 26 3754 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 |
| 27 3709 |
4 | 3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 33 |
| 28 3772 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 29 3763 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 30 3790 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 31 3781 |
4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 34 |
| 32 3799 |
4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 32 |
| 33 3808 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 34 3817 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 35 3826 |
4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
| 36 3835 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 |
| 37 3862 |
3 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 31 |
| 38 3880 |
3 | 2 | 3 | 3 | 2 | 3 | 3 | 3 | 2 | 24 |
| 39 3853 |
3 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
| 40 3844 |
4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
| 41 3871 |
4 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 31 |
| 42 3907 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 43 3898 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 44 3889 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
| 45 3925 |
4 | 3 | 3 | 3 | 4 | 3 | 3 | 4 | 3 | 30 |
| 46 3934 |
4 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 33 |
| 47 3916 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 48 3943 |
3 | 4 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 29 |
| 49 3961 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 50 3952 |
3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 28 |
| 51 3970 |
4 | 4 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 32 |
| 52 3979 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 53 3988 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 54 3997 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 55 4006 |
4 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 31 |
| 56 4015 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 |
| 57 4024 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 58 4033 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 59 4042 |
4 | 4 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 31 |
| 60 4051 |
3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 30 |
| 61 4060 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 62 4078 |
4 | 4 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 32 |
| 63 4069 |
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 34 |
| 64 4087 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 65 4096 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 66 4105 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 67 4123 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 68 4114 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 69 4132 |
3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 33 |
| 70 4141 |
3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 30 |
| 71 4159 |
3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 31 |
| 72 4150 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 73 4168 |
4 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 31 |
| 74 4177 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 75 4195 |
3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 31 |
| 76 4186 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 77 4213 |
4 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 78 4204 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 79 4222 |
2 | 2 | 2 | 3 | 2 | 2 | 3 | 3 | 2 | 21 |
| 80 4231 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 81 4258 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 82 4240 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 83 4249 |
4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 |
| 84 4267 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 85 4276 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 86 4285 |
3 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 32 |
| 87 4294 |
3 | 3 | 4 | 3 | 3 | 4 | 3 | 4 | 3 | 30 |
| 88 4303 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 89 4312 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 90 4321 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 91 4330 |
4 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 2 | 26 |
| 92 4348 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 29 |
| 93 4375 |
4 | 4 | 3 | 1 | 4 | 4 | 3 | 4 | 3 | 30 |
| 94 4339 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 95 4357 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 96 4366 |
4 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 33 |
| 97 4384 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 98 4393 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 30 |
| 99 4402 |
3 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 33 |
| 100 4411 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 101 4420 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 102 4429 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 103 4438 |
3 | 2 | 2 | 3 | 2 | 2 | 2 | 3 | 3 | 22 |
| 104 4447 |
3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 31 |
| 105 4456 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 30 |
| 106 4465 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 107 4474 |
4 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 108 4483 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 109 4492 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 110 4501 |
3 | 3 | 2 | 4 | 3 | 3 | 3 | 3 | 2 | 26 |
| 111 4510 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 25 |
| 112 4519 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 113 4528 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 114 4537 |
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 115 4546 |
2 | 1 | 3 | 4 | 3 | 1 | 1 | 1 | 2 | 18 |
| 116 4555 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 117 4564 |
3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 33 |
| 118 4573 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 119 4582 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 120 4591 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 2 | 33 |
| 121 4600 |
2 | 3 | 3 | 4 | 3 | 2 | 3 | 3 | 2 | 25 |
| 122 4609 |
4 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 34 |
| 123 4618 |
4 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 33 |
| 124 4627 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 2 | 24 |
| 125 4636 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 2 | 28 |
| 126 4645 |
4 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 3 | 32 |
| 127 4654 |
4 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 3 | 32 |
| 128 4663 |
3 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 30 |
| 129 4672 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 130 4681 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 2 | 27 |
| 131 4690 |
3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 132 4699 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 133 4708 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 134 4717 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 135 4726 |
4 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 136 4735 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 137 4753 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 2 | 27 |
| 138 4744 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 139 4762 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 140 4771 |
3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 141 4780 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
| 142 4789 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 143 4798 |
3 | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 30 |
| 144 4807 |
4 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 30 |
| 145 4816 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 |
| 146 4825 |
4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
| Total | 494 |
490 |
483 |
507 |
481 |
489 |
484 |
547 |
464 |
4439 |
| Rata-Rata Pertanyaan | 3.38 |
3.36 |
3.31 |
3.47 |
3.29 |
3.35 |
3.32 |
3.75 |
3.18 |
30.41 |
| Rata-Rata Unsur | 494 / 1 = 494.00 494.00 / 146 = 3.38 |
490 / 1 = 490.00 490.00 / 146 = 3.36 |
483 / 1 = 483.00 483.00 / 146 = 3.31 |
507 / 1 = 507.00 507.00 / 146 = 3.47 |
481 / 1 = 481.00 481.00 / 146 = 3.29 |
489 / 1 = 489.00 489.00 / 146 = 3.35 |
484 / 1 = 484.00 484.00 / 146 = 3.32 |
547 / 1 = 547.00 547.00 / 146 = 3.75 |
464 / 1 = 464.00 464.00 / 146 = 3.18 |
30.40 |
| Rata-Rata Tertimbang Unsur | 494.00 / 146 = 3.38 3.38 X (1/9) 3.38 X 0.111 = 0.38 |
490.00 / 146 = 3.36 3.36 X (1/9) 3.36 X 0.111 = 0.37 |
483.00 / 146 = 3.31 3.31 X (1/9) 3.31 X 0.111 = 0.37 |
507.00 / 146 = 3.47 3.47 X (1/9) 3.47 X 0.111 = 0.39 |
481.00 / 146 = 3.29 3.29 X (1/9) 3.29 X 0.111 = 0.37 |
489.00 / 146 = 3.35 3.35 X (1/9) 3.35 X 0.111 = 0.37 |
484.00 / 146 = 3.32 3.32 X (1/9) 3.32 X 0.111 = 0.37 |
547.00 / 146 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
464.00 / 146 = 3.18 3.18 X (1/9) 3.18 X 0.111 = 0.35 |
3.38 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
494 |
3.38 |
0.38 |
2 |
Prosedur |
1 |
490 |
3.36 |
0.37 |
3 |
Waktu Penyelesaian |
1 |
483 |
3.31 |
0.37 |
4 |
Biaya atau Tarif |
1 |
507 |
3.47 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
481 |
3.29 |
0.37 |
6 |
Komptensi Pelaksana |
1 |
489 |
3.35 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
484 |
3.32 |
0.37 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
547 |
3.75 |
0.42 |
9 |
Sarana dan Prasarana |
1 |
464 |
3.18 |
0.35 |
| Indexs Kepuasan Masyarakat | 3.38 ( Baik ) | ||||
| Konversi IKM | 84.46 | ||||
| Mutu Pelayanan | B (Baik) | ||||