| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 5410 |
3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 2 5419 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 5446 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 4 5428 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 5437 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 5464 |
4 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 2 | 29 |
| 7 5455 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 5473 |
3 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 9 5482 |
3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 32 |
| 10 5491 |
3 | 3 | 2 | 2 | 3 | 3 | 2 | 3 | 2 | 23 |
| 11 5500 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 12 5509 |
4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 13 5527 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
| 14 5518 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 5536 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 5545 |
4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 3 | 32 |
| 17 5554 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 18 5563 |
3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 2 | 25 |
| 19 5572 |
4 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 30 |
| 20 5581 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 21 5590 |
3 | 3 | 2 | 4 | 3 | 4 | 3 | 4 | 4 | 30 |
| 22 5599 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 23 5608 |
4 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 30 |
| 24 5617 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 25 5626 |
3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 31 |
| 26 5635 |
3 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 32 |
| 27 5644 |
4 | 4 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 34 |
| 28 5653 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 2 | 27 |
| 29 5662 |
4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
| 30 5671 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 31 5680 |
3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 32 5689 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 33 5707 |
4 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 31 |
| 34 5698 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 35 5716 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 36 5725 |
3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 30 |
| 37 5734 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 38 5743 |
3 | 3 | 3 | 3 | 4 | 4 | 3 | 4 | 2 | 29 |
| 39 5752 |
3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 30 |
| 40 5761 |
3 | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 4 | 28 |
| 41 5770 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 42 5779 |
4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 43 5788 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 44 5797 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 45 5806 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 46 5815 |
4 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 47 5824 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 48 5833 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 49 5842 |
3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 29 |
| 50 5851 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 51 5860 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 3 | 34 |
| 52 5869 |
3 | 3 | 3 | 4 | 4 | 3 | 3 | 1 | 3 | 27 |
| 53 5878 |
3 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 3 | 32 |
| 54 5887 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 55 5905 |
3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 56 5896 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 57 5914 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 58 5923 |
3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 31 |
| 59 5932 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 60 5950 |
3 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 30 |
| 61 5941 |
4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
| 62 5959 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 30 |
| 63 5968 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 30 |
| 64 5977 |
3 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 31 |
| 65 5986 |
3 | 2 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 27 |
| 66 5995 |
4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 3 | 32 |
| 67 6040 |
3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 33 |
| 68 6004 |
3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 29 |
| 69 6013 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 70 6022 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 71 6031 |
3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 72 6049 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 73 6058 |
3 | 3 | 2 | 4 | 3 | 3 | 3 | 4 | 3 | 28 |
| 74 6067 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 |
| 75 6076 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 76 6085 |
3 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 2 | 29 |
| 77 6094 |
3 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 33 |
| 78 6103 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 79 6112 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 80 6130 |
4 | 4 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 31 |
| 81 6121 |
3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 82 6139 |
4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 34 |
| 83 6148 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 84 6157 |
3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 25 |
| 85 6166 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 29 |
| 86 6175 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 87 6184 |
4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 88 6193 |
3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 33 |
| 89 6202 |
3 | 4 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 30 |
| 90 6211 |
3 | 3 | 2 | 3 | 3 | 3 | 3 | 4 | 3 | 27 |
| 91 6220 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 92 6229 |
3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 29 |
| 93 6238 |
4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 |
| 94 6247 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 95 6256 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 28 |
| 96 6265 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 97 6274 |
4 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 32 |
| 98 6283 |
3 | 3 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 31 |
| 99 6292 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 100 6301 |
4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 101 6310 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 |
| 102 6319 |
3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 2 | 25 |
| 103 6328 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 104 6337 |
3 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 3 | 31 |
| 105 6346 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 106 6355 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 29 |
| 107 6364 |
3 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 29 |
| 108 6373 |
3 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 32 |
| 109 6382 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 110 6391 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 111 6400 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 112 6409 |
4 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 32 |
| 113 6418 |
4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 33 |
| 114 6427 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 115 6436 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 116 6445 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 117 6454 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| Total | 391 |
396 |
379 |
405 |
391 |
397 |
396 |
448 |
392 |
3595 |
| Rata-Rata Pertanyaan | 3.34 |
3.38 |
3.24 |
3.46 |
3.34 |
3.39 |
3.38 |
3.83 |
3.35 |
30.71 |
| Rata-Rata Unsur | 391 / 1 = 391.00 391.00 / 117 = 3.34 |
396 / 1 = 396.00 396.00 / 117 = 3.38 |
379 / 1 = 379.00 379.00 / 117 = 3.24 |
405 / 1 = 405.00 405.00 / 117 = 3.46 |
391 / 1 = 391.00 391.00 / 117 = 3.34 |
397 / 1 = 397.00 397.00 / 117 = 3.39 |
396 / 1 = 396.00 396.00 / 117 = 3.38 |
448 / 1 = 448.00 448.00 / 117 = 3.83 |
392 / 1 = 392.00 392.00 / 117 = 3.35 |
30.73 |
| Rata-Rata Tertimbang Unsur | 391.00 / 117 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
396.00 / 117 = 3.38 3.38 X (1/9) 3.38 X 0.111 = 0.38 |
379.00 / 117 = 3.24 3.24 X (1/9) 3.24 X 0.111 = 0.36 |
405.00 / 117 = 3.46 3.46 X (1/9) 3.46 X 0.111 = 0.38 |
391.00 / 117 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
397.00 / 117 = 3.39 3.39 X (1/9) 3.39 X 0.111 = 0.38 |
396.00 / 117 = 3.38 3.38 X (1/9) 3.38 X 0.111 = 0.38 |
448.00 / 117 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
392.00 / 117 = 3.35 3.35 X (1/9) 3.35 X 0.111 = 0.37 |
3.41 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
391 |
3.34 |
0.37 |
2 |
Prosedur |
1 |
396 |
3.38 |
0.38 |
3 |
Waktu Penyelesaian |
1 |
379 |
3.24 |
0.36 |
4 |
Biaya atau Tarif |
1 |
405 |
3.46 |
0.38 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
391 |
3.34 |
0.37 |
6 |
Komptensi Pelaksana |
1 |
397 |
3.39 |
0.38 |
7 |
Perilaku Pelaksana |
1 |
396 |
3.38 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
448 |
3.83 |
0.43 |
9 |
Sarana dan Prasarana |
1 |
392 |
3.35 |
0.37 |
| Indexs Kepuasan Masyarakat | 3.41 ( Baik ) | ||||
| Konversi IKM | 85.35 | ||||
| Mutu Pelayanan | B (Baik) | ||||