| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 7579 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 2 7588 |
3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 29 |
| Total | 6 |
6 |
6 |
6 |
6 |
6 |
6 |
8 |
7 |
57 |
| Rata-Rata Pertanyaan | 3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
4.00 |
3.50 |
28.5 |
| Rata-Rata Unsur | 6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
8 / 1 = 8.00 8.00 / 2 = 4.00 |
7 / 1 = 7.00 7.00 / 2 = 3.50 |
28.50 |
| Rata-Rata Tertimbang Unsur | 6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
8.00 / 2 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
7.00 / 2 = 3.50 3.50 X (1/9) 3.50 X 0.111 = 0.39 |
3.17 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
6 |
3.00 |
0.33 |
2 |
Prosedur |
1 |
6 |
3.00 |
0.33 |
3 |
Waktu Penyelesaian |
1 |
6 |
3.00 |
0.33 |
4 |
Biaya atau Tarif |
1 |
6 |
3.00 |
0.33 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
6 |
3.00 |
0.33 |
6 |
Komptensi Pelaksana |
1 |
6 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
6 |
3.00 |
0.33 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
8 |
4.00 |
0.44 |
9 |
Sarana dan Prasarana |
1 |
7 |
3.50 |
0.39 |
| Indexs Kepuasan Masyarakat | 3.17 ( Baik ) | ||||
| Konversi IKM | 79.17 | ||||
| Mutu Pelayanan | B (Baik) | ||||